At Bohemian Soul Gems, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our shop time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
We will do our best to ensure you are happy with your shopping experience.
It typically takes 3-7 business days to pack and ship your order once payment is received.
Shipping cost is calculated during the checkout and is based on the weight of the item and the destination the item is shipped to.
The shipping fee is collected at the time of purchase.
Please verify your shipping address is correct before submitting your order.
Damaged parcels will require a claim to be filed if eligible before replacement. Proof of damage and photos of wrappings/box/envelope must be submitted to us within 24 hours of delivery.
We are not responsible for lost or stolen packages. Please reach out to the mail/delivery service directly for assistance.
PRIVACY AT BOHEMIAN SOUL GEMS
Trust Us with Your Information
We care deeply about the privacy of its visitors and users, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.
We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Bohemiansoulgems@gmail.com.
RETURNS & EXCHANGES
All sales are final. Please be sure to review the product description and order details prior to checking out.
We do not allow returns or exchanges on products for any reason unless the item arrived damaged or destroyed. If you have any issues with your order, please reach out to us at Bohemiansoulgems@gmail.com immediately Or send a message with the "Get in Touch" button below. Please include your order number and a detailed message.